The Willow Group recently hosted an Executive Breakfast – “At the Intersection of Mobile Strategy and Business Process Management” with nationally known BPM Expert, Nathaniel Palmer. We had a wide range of industries represented and a lot of interaction during the presentation.
Two of the key concepts we took away from Nathaniel’s presentation were to:
- Search for the additional value that can be reaped from designing processes that leverage the unique abilities of mobile devices (e.g. GPS) to create a new kind of user experience, rather than just replicate existing processes on a new delivery vehicle
- Combine BPM and mobile technology to help you act on business information sooner, not just faster, to support better decision-making and customer service, create additional revenue opportunities and avert risk
If you have any questions or are interested in additional information regarding The Willow Group’s BPM Application Implementation Services or specifically our PINPOINT offering, please contact us. We are committed to our clients and helping each of you achieve your goals with your process management solutions.